VELNORA

Women's Wellness | info@velnora-co.com | velnora-co.com

Privacy Policy

Last updated: May 2025

At Velnora, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have over your data. By using our website and purchasing from us, you agree to the practices described in this policy.

1. Who We Are

Velnora operates the website velnora-co.com and sells the Velnora Menstrual Heat Belt. For any privacy-related enquiries, please contact us at info@velnora-co.com.

2. What Information We Collect

Information you provide to us

•         Full name and delivery address when you place an order

•         Email address for order confirmation, tracking and customer support

•         Payment information — processed securely by Shopify Payments or PayPal, never stored by us

•         Messages you send us via email or live chat

Information collected automatically

•         IP address and browser type when you visit our website

•         Pages you visit and time spent on our site (via Google Analytics)

•         Cookies used to improve your browsing experience and remember your cart

3. How We Use Your Information

•         To process and fulfil your order and send tracking information

•         To communicate with you about your purchase or any questions

•         To send you email marketing if you have opted in (you can unsubscribe at any time)

•         To improve our website and understand how customers use it

•         To comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We share it only where necessary to operate our business:

•         Shopify — our e-commerce platform processes and stores order data

•         CJ Dropshipping — our fulfilment partner receives your name and address to ship your order

•         PayPal — if you pay via PayPal, your payment details are processed by them

•         Parcel Panel — used to provide order tracking information

•         Google Analytics — anonymised website traffic data only

5. Cookies

Our website uses cookies to provide essential functionality (such as your shopping cart) and to analyse website traffic. You can disable cookies in your browser settings, though this may affect some features of the site.

6. Your Rights Under GDPR

If you are based in the European Union or United Kingdom, you have the following rights:

•         Right to access — request a copy of the personal data we hold about you

•         Right to rectification — ask us to correct inaccurate data

•         Right to erasure — request deletion of your data, subject to legal requirements

•         Right to restrict processing — ask us to limit how we use your data

•         Right to data portability — receive your data in a machine-readable format

•         Right to object — object to certain uses of your data including marketing

To exercise any of these rights, email us at info@velnora-co.com. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as necessary to fulfil your order, comply with legal obligations, and resolve any disputes. Order data is typically retained for 7 years for tax and accounting purposes.

8. Data Security

All data transmitted through our website is encrypted using SSL technology. Payments are processed by Shopify Payments and PayPal — both of which are PCI-DSS compliant. We do not store your full card details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact

For any privacy-related questions or requests, please contact us at info@velnora-co.com. We aim to respond within 24 hours.