VELNORA

Women's Wellness | info@velnora-co.com | velnora-co.com

Contact Us

We are here to help — always

Get In Touch

We know that buying online can sometimes feel uncertain — especially for a wellness product. That is why we are always available to answer your questions before, during and after your purchase. No question is too small.

Primary Contact

Email: info@velnora-co.com

Response time: Within 24 hours, Monday to Friday

Website: velnora-co.com

What We Can Help You With

•         Questions about the product before you buy

•         Help with your order or payment

•         Tracking your shipment after purchase

•         Returns, refunds and exchanges

•         Technical questions about your belt

•         Feedback, suggestions and reviews

•         Wholesale or partnership enquiries

How To Track Your Order

Once your order has been dispatched, you will receive a tracking number by email. You can use this to track your delivery at any time.

You can also visit our order tracking page directly at velnora-co.com — click Track My Order in the navigation menu.

If your tracking number has not arrived within 3 business days of placing your order, please email us and we will look into it immediately.

Returns and Refunds

We offer a full 30-day money-back guarantee. If you are not completely satisfied with your Velnora Heat Belt for any reason, simply email us within 30 days of receiving your order and we will arrange a full refund.

You do not need to explain yourself. Your satisfaction is our priority.

Refund email: info@velnora-co.com

Refund processing time: 3 to 5 business days after we confirm your return

Frequently Asked Questions

How long does shipping take?

Orders are processed and dispatched within 1 to 2 business days. Delivery to most European countries takes between 7 and 14 business days. You will receive a tracking number by email once your order ships.

Is the product safe to use overnight?

Yes. The Velnora Heat Belt features an automatic shut-off after 4 hours and a silent night mode with no lights or noise. It is designed to be worn safely while sleeping.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna. All transactions are secured with SSL encryption.

Can I return the product if I have already used it?

Yes. Our 30-day money-back guarantee applies even after use. We want you to be able to try the product properly and know that if it is not right for you, you are fully protected.